Why Comforting Arms?

Comforting Arms was awarded Best of Home Care- Top 100 in Experience. To put this award in some perspective, over 3,500 home care companies participated in the survey program, and Comforting Arms ranked number 53 or in the top 1.5% in North America.

Best of Home Care - Leader in Experience is the highest award a home care agency can earn from Home Care Pulse, an independent satisfaction research firm. "Leader in Experience" is awarded based on client and caregiver satisfaction ratings collected by Home Care Pulse in telephone interviews. Recipients of this award represent the top 15% of agencies participating in the Home Care Pulse Experience Management Program. These home care agencies have proven that they provide quality care, across every satisfaction category measured by Home Care Pulse Qualification.

To receive this certification, a home care agency must meet the following:

-OSAT Score 8.9+

-Complete a minimum of two client and two employee satisfaction surveys per month during the previous 12 months.

-Earn both Provider and Employer of Choice Awards for the year.

-Be a Home Care Pulse Trusted Provider for at least 12 consecutive

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What does it mean to be Best of Home Care® Leader in Experience?

Choosing a “Leader in Experience” means choosing one of the best home care providers in the nation—as rated by clients and caregivers in third-party satisfaction interviews.

Best of Home Care – Leader in Experience is the highest award a home care provider can earn from Home Care Pulse, an independent satisfaction research firm. “Leader in Experience” is awarded based on client and caregiver satisfaction ratings collected by Home Care Pulse in telephone interviews. Recipients of this award represent the top 15% of providers participating in the Home Care Pulse Satisfaction Management Program. These home care providers have proven that they provide quality care in nearly every satisfaction category measured by Home Care Pulse. Leaders in Experience have also qualified for the Best of Home Care® Provider of Choice and Best of Home Care® Employer of Choice awards.

What’s required to qualify?

• Be a Home Care Pulse – Trusted Provider for a minimum of 12 consecutive months.
• Complete a minimum of two client and two caregiver satisfaction interviews per month during the previous 12 months or qualifying package.
• Achieve Best of Home Care® Provider of Choice and Best of Home Care® Employer of Choice in at least 6 of 10 combined client and caregiver satisfaction categories during the previous 12 consecutive months.

What does it mean to be Best of Home Care® Employer of Choice?

Quality care starts with happy caregivers. Choosing an “Employer of Choice” means choosing a provider with excellent caregiver satisfaction ratings.

The Best of Home Care – Employer of Choice award is based on caregiver satisfaction ratings collected via telephone interviews by Home Care Pulse, an independent satisfaction research firm. Providers who have earned this award are best-in-class for caregiver satisfaction. When you choose an “Employer of Choice,” you can have confidence that your caregivers will be happy to serve you. Best of Home Care award-winning providers appreciate their caregivers’ feedback and are dedicated to providing the highest level of quality, professionalism and expertise in home care.

What’s required to qualify?

• Be a Home Care Pulse Certified – Trusted Provider™ for a minimum of 6 consecutive months.
• Must have 10% of current clients interviewed by Home Care Pulse each month or qualifying package.
• Must qualify above the 50th percentile within their geographic region in at least 2 caregiver satisfaction categories.

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